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 Customer Service Coordinator

Town of Shelburne - Employment Opportunity, INTERNAL & EXTERNAL

Pay Rate: $20.58 per hour

The Town of Shelburne is currently seeking a Customer Service Coordinator.  This individual will be a dynamic, results oriented, hands-on individual that works well in a team environment as well as independently, and is able to manage multiple priorities concurrently. This position will require you to perform a wide variety of administrative duties. The position involves liaison with the public, management, and staff. As the Customer Service Coordinator for the Town of Shelburne, you will be required to maintain general awareness of local and municipal matters, Town priorities and other matters affecting the community as this role is responsible for providing service to the public by in-person counter service, telephone and correspondence contacts.  This position is the front-line contact in the delivery of these services and is expected to be knowledgeable in the operations of the Town and customer-service oriented.

The ideal candidate will possess the following:

  • Ability to effectively communicate with the public, both verbal and written;
  • Ability to provide administrative support to the Town Office;
  • Software knowledge and proficiency in Microsoft Word and Excel are essential along with the aptitude to learn new programs;
  • Capability to provide a professional quality of service;
  • Ability to represent the Town and its requirements effectively and professionally in various settings (with the public, committees of Council, staff meetings, etc.)

Hours of Work: This is a full-time permanent, unionized position. Mondays – Fridays, 35 hours/week with some overtime work.

Supervision: The Customer Service Coordinator will report to the Manager of Finance.

For a more detailed job description click here or with other questions about the position, please contact Nicole Blades at 902-875-2991 ext. 4 or email (

Applicants are invited to submit their cover letter and resume in person to Nicole Blades or by email ( by Thursday, April 18, 2024.

Only those applicants receiving an interview will be contacted.

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve.  The Town of Shelburne has an employment equity objective, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented.  If you are a member of one of these equity groups, you are encouraged to self-identify on your application.